Meet my new telephone and listen to a good customer service story
This is my new cellphone, the HTC Inspire.
It's 4.8 inches tall, 2.7 inches huge and it is only .Forty six inches thick. It's also filled with extra features than I'd was hoping for. Its eight megapixel digicam has face popularity, autofocus and flash. Similarly, its 720pi video digicam also has a flash need to the need stand up. Its display feels simply massive to me at 4.Three inches diagonally.
Because its a Droid smartphone it does all manner of factors that an iPhone cannot or won't. Simple such things as seeing Flash web sites. Also, it has a removable and replaceable battery. Short of some other software program hijacking, I expect to have this phone for an amazing long time.
And oh, the decision clarity is extremely good.
A big difference between this phone and an iPhone is that it doesn't have visual voicemail, a feature I'm going to miss. However, my need for some guidance in setting up my new voicemail yesterday brought me face to face with AT&T technical help department and it had a happier ending than I was expecting to say the lease.
I called AT&T and was connected with an amiable guy named Larry. I explained the situation, he explained why I was having trouble and I thought that was going to be that.
Just as I was concluding the call, Larry asked me to wait a minute. He wanted to see if he could save me some money.
Larry went through my 10-year calling history with AT&T, crunched some numbers and reconfigured my calling plan so that my phone will will drop by $25 every month. A $25 monthly savings along with my grandfathered-in unlimited data plan and all of my 3,000+ rollover minutes.
Now that's customer service!