I love me some Kohler
I study a blog known as The Consumerist every day. The Consumerist doles out brilliant helpings of patron advocacy and economic recommendation and it is delivered with a clever alecky humorousness that I discover impossible to resist. Usually, their patron advocacy takes a decidedly terrible spin and a whole lot of their content material comes from Consumerist readers who detail their customer service nightmares. Had a lousy revel in with an airline? Tell it to The Consumerist.
For all the horror tales Consumerist runs, each sometimes a reader will tip them off to a in reality extremely good customer service experience. This befell the opposite day while a man wrote in to document his high-quality dealings with Kohler.
I specify Kohler fixtures for a cause and this men' enjoy proves my factor and further cements my loyalty. Check this out:
Enough negative news gets tossed at your web site (which I love, btw) that I notion that everybody would appreciate a bit tremendous tale.
I actually have a leaky tap in my kitchen. It's been leaking for a year and I actually have, for a year, deliberate on fixing it. Well, I am home on paternity go away and it had end up that rather more worrying being home 24 hours a day!
I, as most pink blooded Americans could do, headed to Lowe's to locate the replacement part. No such luck (in general due to the fact I had no concept what I turned into looking for). Don't get me wrong, I've replaced leaking faucets earlier than, however the lavatory style 2-handled sinks are a unique bag.
Next, I did some studies on line, looking for a DIY manual for this specific tap. What I stumbled upon was more than a few and a mention that Kohler has a lifetime guarantee . . . . Interesting.
So I called Kohler and got a pleasant support lady named Ashley (I suppose). She was absurdly affected person. I imply, so affected person she permit me cross all the way down to my basement and try to discover the paperwork that got here with this tap a decade ago so we ought to affirm the model quantity. Once we had achieved that, she truely walked me thru taking apart the tap over the cellphone so we could determine out what become wrong. Once we had carried out that she VOLUNTEERED transport me the substitute component, free of rate. I didn't ask. She offered. She in no way once become accusatory or hesitant in providing the service and by means of the quit of our communication, which had to were at least half-hour, I had a brand new factor-a-ma-bob on my way to my house to prevent the leak. (which I will realize how to deploy on the grounds that I've already long past thru the method!)
Bravo Kohler. I do trust I will buy your faucets in the destiny.
This guy's experience echos every experience I've had with Kohler. Kohler makes great fixtures and all of them carry a lifetime warranty. Odds are, you won't have a problem with a Kohler fixture. But it's good to know that they'll stand behind their products should the need arise.